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Terms & Conditions.

1. Tradetiler's Terms and Conditions

The following are terms and conditions are for the sale of goods that will govern any contract for sale that you the customer enter into with Tradetiler Ltd. Please read these terms and conditions carefully.

These Terms and Conditions tell you the rights and obligations you have. You may have other rights granted by law and these Terms and Conditions do not affect them. This does not affect your statutory rights as a customer.

We would advise you to print these terms & conditions of sale for your own reference, as they form part of the contract for the sale of goods between Tradetiler Ltd and you the customer.


2. Tradetiler's details

Email: sales@tradetiler.com - preferred method of contact

Tradetiler Ltd
Unit 13 Hinckley Business Park
Brindley Road
Hinckley
LE10 3BY

Phone (UK) 01455 230 555 (Available 9:00am - 5:30pm Mon - Fri)

3. Purchasing from us

To purchase from Tradetiler you must be over 18 years of age. Currently, we can only ship to limited countries (please check countries on checkout of web site). By submitting your order you are offering to buy the goods at prices and terms as stated, and allowing us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors). We will not use your details for other purposes without asking your consent and you may ask that your details are removed from our system by writing to the address above.

We are not obliged to supply the goods to you until we have confirmed acceptance of your order - Your order is deemed accepted when you receive a confirmation for dispatch of goods, this is when the contract is made. You do not own the goods until we receive payment in full.

4. Product Images/descriptions

Product images displayed are for illustration purposes only and may differ from actual products received. Tradetiler will endeavour to supply goods as per images shown, however manufactures do vary design and packaging and we reserve the right to supply identical items with alternative packaging without prior notice to the customer. Tradetiler always endeavour to supply correct information for all its products but can not guarantee the accuracy.

5. Prices and Payment

All goods are priced exclusive of VAT, unless otherwise stated. Prices are shown in UK pounds sterling and will be billed in UK pounds sterling. If your credit card company operates in a different currency, your credit card company will convert payment from UK pounds sterling to your local currency at their current conversion rate.

All prices and offers are subject to change, and availability. Prices are checked regularly; however, whilst every effort is made to eliminate errors in pricing, sometimes errors do occur. If prices on web site are shown higher than actual selling price - we will make adjustments and charge the correct price to you, if prices on the web site are shown lower than actual selling price - than we will at our discretion either. a) Contact you, cancel your order and refund your money, or b) contact you to confirm if you wish to proceed with the order at the correct price. - Subject to not selling below our cost price.

The purchaser is liable for any additional local state, country taxes, import duties or copyright levies, should these arise.

6. Credit Card Security

Once you have gone through our checkout, you will be diverted to our protected secure on line payment system with our credit card processor, Sage Pay. Your credit card information will be held in protected SSL secure servers, at Sage Pay, we will not have access to your full credit card details, and we will not release information regarding your credit card. Your credit card details will only be used for transaction authorised by you.
We currently only accept VISA, MasterCard, VISA Delta, VISA Debit Electron and Solo.

7. Cancelling an Order

Under the Consumer Contracts Regulations 2013 you have the following cancellation rights when you buy on line or by phone. You have the right to cancel any order within 14 days from the day the item is delivered to you.

Your right to return does not apply to goods made to your specification, non stock products you have specifically asked us to obtain as a 'special order' or that have been clearly personalised.

You need to contact us at sales@tradetiler.com or write to the address above. You can phone us on (UK) 01455 230 555 (Available 9:00am - 5:30pm Mon - Fri). Inform us you wish to exercise your right to cancel your order. All we ask is please take care of the goods, ensure all items are complete and in their original packaging, unused and in full resalable condition. For your own protection, please send items back well packaged and using a recorded delivery service. Please put in a covering letter with your sales number and full contact details or a copy of your original sales receipt, and state if you want a refund or exchange.

If you decide to cancel, you should return the goods to us at your own cost within 14 days of informing cancellation. We will reimburse to you the amount in relation to goods to which cancellation rights apply by the payment method used for the original transaction. This includes the cost of delivery to you (except for the additional costs arising if you choose a type of delivery other than our standard and least expensive method of delivery)

We may make a deduction from the refund for loss in value of any goods supplied, if the loss is the result of unnecessary handling or inadequate care by you or you method of return. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied

Please note: It is a legal requirement that you take care of the goods and you are responsible for all carriage costs of returning goods to us unless we delivered goods to you in error, or if goods are faulty.

8. Delivery

The majority of Tradetiler's orders received by 5:00 pm are delivered the next working day. Sorry we cannot give an exact delivery time. If necessary use a different delivery address where someone is always in to receive the goods (i.e. a business address)

Tradetiler does not guarantee next working day delivery. Even with the best will in the world things can happen to delay your delivery. Always try to plan ahead to avoid disappointment.

We always try to avoid it but we also may deliver the goods in several consignments, but will not charge any extra delivery for this.

You will be informed by e-mail when your goods have been dispatched from our warehouse.

If you do not receive your goods within 2 working days, you have an item missing or your goods are damaged. Please contact us at sales@tradetiler.com or write to the address above. You can phone us on (UK) 01455 230 555 (Available 9.30am - 6.00pm Mon - Fri) contact us within 2 working days from date of receipt, otherwise we assume your goods have been delivered in perfect condition.
If we have not dispatched the goods within 30 days of expected delivery then you may cancel the contract. We will refund any monies paid by you.

If our couriers attempt to delivery your goods and no recipient was available to take delivery, they will take your goods back to the local depot and hold your package for up to 3 working days, if the package has not been successfully delivered within the time given the order will be returned back to us and classed as a failed delivery. If you order has been classed as a failed delivery, we can either re-send your order (at your cost) or a refund will be issued for the order less any delivery costs incurred by us. Once we have sent your order changing the delivery address will incur a second delivery charge.

We use established Couriers such as UK Mail and Royal Mail. For more information see
http://www.ukmail.com/ or http://www.royalmail.co.uk

In the unlikely event of you experiencing any issues please contact: sales@tradetiler.com

9. Damaged or defective goods

You must inspect your goods immediately upon delivery for defects, damages or shortage. If you find any defects or damages you must inform us in writing by post or Email us soon as possible and we will arrange the return and replacement of your goods.

10. Business customers

If you are a business or if the goods are used wholly or in part for business purposes we shall not be liable to you for any business loss including loss of profits (whether direct or indirect) revenue, goodwill, or incidental, or consequential loss that you may suffer as a result of the purchase of goods from us. Any other liability shall be limited to the price paid for the goods. We do not exclude our liability for fraud or for death or personal injury. For our performance time is not of the essence. Returns are subject to a 15% handling fee. You will not export any goods purchased from us in contravention of any International laws & by laws.

11. Returns of damaged or faulty goods

All items suspected to be damaged or faulty must be returned and tested, if no fault can be found or suspected fault replicated, then the item/s will be returned to you at your own cost (a handling charge of £25.00 may be incurred for testing items with no faults found) or a refund for the item will be issued and the item restocked (Please note a 15% handling fee will be applied). We will only send replacement goods upon receipt of returned items.

To return any goods to us, please send a copy of your original receipt or a letter explaining what is wrong. Please ensure that you clearly label all goods for return with your Name, and sales number.
Then send your goods to:-

Returns Dept
Tradetiler Ltd
Unit 13 Hinckley Business Park
Brindley Road
Hinckley
LE10 3BY
United Kingdom

Trade Marks & Logos

All Trade Marks & Logos used belong to their respective owners, and we will comply, acknowledge and respect the owner's wishes as and when requested.

Copyright

All contents in Tradetiler.com including text, images, designs, video, graphics, logos is the property of Tradetiler Ltd and is protected by United Kingdom and International copyright laws. You may not use, copy and/or extract any part or parts of this web site for your own use without the express written consent of Tradetiler Ltd

We advise you to print and keep safe a copy of these Terms and Conditions. Please send goods back to us using recorded/Special Delivery with insurance, we can not be held responsible for goods damaged in transit whilst returning to us

Tradetiler.com is a company wholly owned by Tradetiler Limited, registered in England and Wales under number Company No: 5219732. Vat Number GB 846 5697 73. Registered office: Manor Court Chambers, Townsend Drive, Nuneaton CV11 6RU (please do not send any correspondence or goods to this address)