Frequently Asked Questions
Yes take confidence in the fact 99% of the products on our website Shown as IN STOCK are actually in stock!
Our website prevents you from adding a larger quantity than is currently. The exception being a very small number of products sent direct from the manufacturer. These products are clearly marked and their shipping method will also confirm this.
Be careful... other suppliers often display their products as 'in stock' however you will only find out this is not the case when you get that dreaded phone call with the bad news they do not actually have any stock after all
You do not need to create an account or set a password. You can simply place an order as a guest.
However registering an account will additionally allow you to save items in your basket and wish list for future use and more easily check on existing and previous orders. It will also allow you to quickly repeat orders and download invoices etc.
Orders must be placed before 4:00pm Monday to Friday to be processed that day
We only ship to limited countries. These can be viewed and selected on our product, cart and checkout pages. There are no exceptions or special one off changes to this list - sorry.
Delivery times depend on your on your location - Most of mainland UK deliveries are next working day following despatch - In all cases, the delivery method chosen will indicate delivery transit times
Yes - A full VAT invoice is provided by email plus a paper one is also sent with your order.
VAT is calculated depending on your delivery location. If your location if not liable for VAT then it will not be included in the final total.
However It might well be likely your location or country might levy import duty and/or tax before final receipt. We always include the correct documentation to ensure your customs department can easily process your order quickly
We currently have a minimum order value of £12 (before VAT and shipping is added)
This is because we subsidise the price of your shipping and do not charge for packaging etc. If an order value is too small we will not even cover our costs
There is not an exception to this rule - sorry