Last updated: 01/10/2025

Tradetiler Limited (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information fairly, transparently, and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This privacy policy explains how we collect, use, store, and protect your personal information when you use our website and services.

1. Who We Are

Tradetiler Limited is the data controller of your personal information.

Contact Details: Registered office: Tradetiler Limited: Unit 18 Hinckley Business Park, Brindley Road, Hinckley LE10 3BY,. United Kingdom

Email: sales@tradetiler.com

Tel 01455 230 555

If you have any questions about this policy or how we handle your data, please contact us at the above email address. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk

2. What Information We Collect

We may collect and process the following types of personal data:

Identity and Contact Data: name, email address, phone number, postal address

Demographic Data: postcode, preferences, and interests

Transaction Data: records of purchases and payments

Marketing and Communications Data: your marketing preferences and communication history

Technical Data: IP address, browser type, operating system, and cookies (see Cookie Policy)

3. How We Use Your Information

We only use your personal information where we have a lawful basis to do so, such as:

Contract: to process orders, deliver products, and provide services

Legitimate interests: to improve our website, products, and customer service

Consent: to send you marketing emails and newsletters (you can withdraw at any time)

Legal obligation: to comply with tax, accounting, and regulatory requirements

4. Marketing and Communications

If you consent, we may send you promotional emails about new products, special offers, or other information we think you may find useful.

You can unsubscribe at any time by:

Clicking the “unsubscribe” link in our emails, or

Contacting us at sales@tradetiler.com

5. Cookies & Tracking

We use cookies and similar technologies to improve your browsing experience, analyse website traffic, and personalise content.

Essential cookies are necessary for the website to function

Non-essential cookies (e.g. analytics, marketing) are only set if you consent

For full details, please see our Cookie Policy.

6. How Long We Keep Your Information

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including any legal, accounting, or reporting requirements.

For example:

Order and transaction data: retained for at least 6 years (for tax/legal compliance)

Marketing data: retained until you withdraw consent or unsubscribe

7. How We Share Your Information

We may share your personal data with:

Service providers (e.g. IT, payment processing, shipping, email platforms)

Regulators, legal authorities, or where required by law

All third parties are required to protect your data and use it only for the services they provide to us.

8. International Transfers

If we transfer your data outside the UK, we will ensure that appropriate safeguards are in place (such as Standard Contractual Clauses) to protect your information.

9. How We Protect Your Information

We use technical and organisational measures to safeguard your data, including:

Secure servers and firewalls

Access controls and staff training

Encryption of sensitive data

10. Your Data Protection Rights

Under UK GDPR, you have the following rights:

Right to access: request a copy of the personal data we hold about you

Right to rectification: correct inaccurate or incomplete data

Right to erasure: request deletion of your data (“right to be forgotten”)

Right to restrict processing: limit how your data is used

Right to data portability: receive your data in a portable format

Right to object: to direct marketing and certain types of processing

Right to withdraw consent: where we rely on consent (e.g. marketing)

Right to complain: to the ICO if you are unhappy with how we handle your data

To exercise your rights, please contact us at sales@tradetiler.com

11. Updates to This Policy

We may update this policy from time to time. Any significant changes will be posted on this page with an updated “last modified” date.

 

 

Cookie Policy

Last updated: 01/10/2025

This Cookie Policy explains how Tradetiler Limited ("we", "us", "our") uses cookies and similar technologies when you visit our website. It should be read alongside our Privacy Policy.

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work, improve efficiency, and provide information to the website owner.

Cookies can be:

• Session cookies – deleted when you close your browser
• Persistent cookies – remain until they expire or are deleted

2. Types of Cookies We Use

We use the following categories of cookies:

Strictly Necessary Cookies – essential for the website to function. These do not require your consent.

Performance / Analytics Cookies – help us understand how visitors use our site. These require your consent.

Functional Cookies – allow the website to remember your choices. These require your consent.

Targeting / Advertising Cookies – used to deliver relevant adverts. These require your consent.

3. Cookies We Collect

Cookie Name	Type	Purpose	Expiry
PHPSESSID	Strictly Necessary	Maintains user session across page requests	Session
_ga, _gid	Analytics (Google)	Tracks website usage and visitor behaviour	2 years / 24 hrs
cookie_consent	Functional	Stores your cookie consent preferences	1 year
ads/ga-audiences	Advertising	Google Ads remarketing	Session

4. How We Obtain Consent

When you first visit our website, you will see a cookie banner asking you to accept or manage your preferences. Essential cookies are always active. You can choose whether to accept analytics, functional, and advertising cookies.

5. Managing Cookies

You can control cookies through your browser settings. Please note that if you block or delete cookies, some parts of our site may not function properly.

6. Changes to This Cookie Policy

We may update this Cookie Policy from time to time. Please check back periodically for the latest version.

List of other cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE name	COOKIE Description
CART	The association with your shopping cart.
CATEGORY_INFO	Stores the category info on the page, that allows to display pages more quickly.
COMPARE	The items that you have in the Compare Products list.
CURRENCY	Your preferred currency
CUSTOMER	An encrypted version of your customer id with the store.
CUSTOMER_AUTH	An indicator if you are currently logged into the store.
CUSTOMER_INFO	An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS	Stores the Customer Segment ID
EXTERNAL_NO_CACHE	A flag, which indicates whether caching is disabled or not.
FRONTEND	Your sesssion ID on the server.
GUEST-VIEW	Allows guests to edit their orders.
LAST_CATEGORY	The last category you visited.
LAST_PRODUCT	The most recent product you have viewed.
NEWMESSAGE	Indicates whether a new message has been received.
NO_CACHE	Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART	A link to information about your cart and viewing history if you have asked the site.
POLL	The ID of any polls you have recently voted in.
POLLN	Information on what polls you have voted on.
RECENTLYCOMPARED	The items that you have recently compared.
STF	Information on products you have emailed to friends.
STORE	The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE	Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS	The products that you have recently viewed.
WISHLIST	An encrypted list of products added to your Wishlist.
WISHLIST_CNT	The number of items in your Wishlist.